How to make a complaint to Zolias Conseil, our response times and how to refer a matter to an ombudsman.
This translation is provided for information. The French version prevails.
Making a complaint
A complaint is an expression of dissatisfaction with Zolias Conseil. Making a complaint is not charged, and it may be sent:
- by email: contact@zolias-conseil.com, subject “Complaint”;
- by post: Zolias Conseil, Complaints Department, 60 rue François 1er, 75008 Paris, France.
Please state your name and contact details and the subject of your complaint, and enclose any relevant documents.
Our response times
- 10 working days maximum to acknowledge receipt of your complaint, unless you receive a response within that period;
- 2 months maximum between receipt of your complaint and our response being sent, save in special circumstances of which we would inform you.
These time limits are those set by AMF instruction DOC-2012-07 on complaint handling and by the ACPR recommendation on complaint handling.
Mediation
If you are not satisfied with the response, or if you have not received a response within two months, you may refer the matter, at no cost, to the competent ombudsman, within one year of your written complaint to Zolias Conseil.
For financial investment advice
The AMF Ombudsman (Médiateur de l’AMF), Autorité des marchés financiers, 17 place de la Bourse, 75082 Paris Cedex 02. Mediation request form at amf-france.org, under “Le médiateur”.
For insurance intermediation
La Médiation de l’Assurance (the French insurance ombudsman), TSA 50110, 75441 Paris Cedex 09. Referral form at mediation-assurance.org.
Recourse to mediation is without prejudice to your right to bring proceedings before the competent courts.
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